![]() There were some maintenance issues, which should have been addressed prior to my arrival, but these were promptly remedied (heat in the room stopped working, the sink was missing its stopper, and some lights weren't working). It's smart to bring a small coffee maker or immersion heater and instant coffee!. Finding that there are NO coffee makers or microwaves in the rooms was also disappointing. After complaining as we checked out (when there were people on the front desk), the manager did refund the price of one night of our two night stay and all the extra service charges that were tacked onto our room. I can’t understand any of the positive reviews I see here as anyone I spoke to in any of the dozens of lines I stood in over the weekend had exactly the same complaints (one older gentleman said that in his two day stay, he’d moved rooms twice because of mould and then leaks in his bathrooms) and all said they’d never come back to the Westgate again. The only number on the room phone that ever answered was room service (even though their hours were very limited) and there was never anyone at guest services or the front desk outside of checkin or checkout times. WiFi was an extra cost in top of our substantial room cost. There was no coffeemaker or microwave in the room and over an hour wait in line for a coffee (or anything) in either of the coffee shops in the hotel and no room service before 7am. This is without doubt the worst hotel I have EVER stayed in. ![]()
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